Privacy Policy

1. Introduction

ScanMePass ('we', 'our', or 'us') is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our visitor registration and event management platform. By using our services, you consent to the practices described in this policy.

2. Information We Collect

• Personal identification information: name, email address, phone number, company name, and job title provided during event registration.
• Event attendance data: check-in timestamps, booth visits, session attendance, and QR code scan logs.
• Device and technical data: IP address, browser type, operating system, and usage patterns when accessing our platform.
• Payment information: billing address and transaction details processed securely through our payment partners (we do not store card numbers).
• Communications: messages, support requests, and correspondence you send us.

3. How We Use Your Information

• Generate and deliver unique QR-based access passes for registered event attendees.
• Provide real-time check-in verification and attendance tracking to event organizers.
• Send event-related communications including confirmation emails, reminders, and updates.
• Compile anonymized analytics and reports for event organizers about visitor patterns and booth traffic.
• Improve our platform's features, performance, and user experience.
• Respond to customer support inquiries and resolve technical issues.
• Comply with legal obligations and enforce our terms of service.

4. Sharing of Information

We share your personal information only with the event organizer who registered you for their event, third-party service providers who assist us in operating our platform (under strict confidentiality agreements), and as required by applicable law or legal process. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Retention

We retain personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Event attendance records are typically retained for 24 months after the event date. You may request deletion of your data at any time by contacting us, subject to our legal obligations to retain certain records.

6. Data Security

We implement industry-standard security measures including TLS encryption for data in transit, AES-256 encryption for data at rest, access controls and authentication for our systems, regular security audits and vulnerability assessments, and employee training on data protection practices. While we strive to protect your data, no method of transmission over the internet is 100% secure.

7. Your Rights

• Right to access: request a copy of the personal data we hold about you.
• Right to rectification: request correction of inaccurate or incomplete data.
• Right to erasure: request deletion of your personal data ('right to be forgotten').
• Right to portability: receive your data in a structured, machine-readable format.
• Right to object: opt out of certain processing activities including marketing communications.
• Right to restrict processing: request that we limit how we use your data in certain circumstances.

8. Cookies

We use cookies and similar tracking technologies to enhance your experience on our platform. For detailed information about our cookie practices, please refer to our Cookie Policy.

9. Children's Privacy

Our services are not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on our website and updating the 'Last updated' date. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

11. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection team at info@scanmepass.com or write to us at ScanMePass, India. We will respond to your inquiry within 30 days.